Reasonable Adjustments Policy

1. Purpose and Scope

1.1 Purpose

This policy establishes Qualitect Ltd's approach to making reasonable adjustments for users with disabilities or long-term health conditions. It ensures compliance with the Equality Act 2010 whilst maintaining the integrity of qualifications developed through our platform.

1.2 Scope

This policy applies to all users of the Qualitect platform. It covers reasonable adjustments for platform access and use. Where Platform Users have their own obligations to support learners in their delivery context, this policy supports but does not replace those obligations.

2. Definitions

Reasonable Adjustment means a change to the way things are done to help a person with a disability access services without being substantially disadvantaged.

Disability means, as defined in section 6 of the Equality Act 2010, a physical or mental impairment that has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities.

Assistive Technology means software, hardware or equipment that helps people with disabilities use computers and access digital content.

3. Legal Framework

Under the Equality Act 2010, Qualitect Ltd has an anticipatory duty to make reasonable adjustments. Our approach is also informed by ISO 21001, which requires educational organisations to identify and address the needs of those with disabilities. Qualitect is working towards formal accreditation against ISO standards relevant to its operations. References to ISO alignment describe the framework adopted and do not indicate current certification.

4. Types of Reasonable Adjustments

4.1 Platform-Level Adjustments

Qualitect provides built-in accessibility features as standard including screen reader compatibility, keyboard navigation, high contrast modes, text scaling and alternative text for images.

4.2 Assessment and Delivery Adjustments

Where applicable, adjustments may include extended time allowances, alternative assessment formats and modified response methods.

4.3 Communication Adjustments

Alternative communication methods may be provided including written communications and simplified guidance.

5. Requesting Reasonable Adjustments

Platform Users may request reasonable adjustments for their own use of the platform at any time by emailing hello@qualitect.co.uk with "Reasonable Adjustment Request" in the subject line. Where Platform User organisations use Qualitect-developed content to deliver qualifications to their own learners, responsibility for providing reasonable adjustments to those learners rests with the Platform User organisation. Where Qualitect provides learning services directly to individuals, Qualitect is responsible for reasonable adjustments in access to those services.

6. Assessment and Decision-Making

Our accessibility team reviews requests within five working days. Standard processing time is 15 working days from receipt of complete information.

7. Roles and Responsibilities

7.1

Qualitect maintains platform accessibility features, processes requests for platform-level adjustments and maintains confidential records of all adjustment requests and decisions.

7.2

Platform User organisations are responsible for their own reasonable adjustments processes for learners in their care in accordance with the Equality Act 2010 and any relevant regulatory framework.

8. Appeals Process

Submit appeals to complaints@qualitect.co.uk within 20 working days of the original decision.

9. Related Policies

Accessibility Statement, Equality, Diversity and Inclusion Policy.

10. Contact Information

Email: hello@qualitect.co.uk
Complaints: complaints@qualitect.co.uk
Registered office: Qualitect Limited, 32 Willoughby Road, London, N8 0JG
Trading address: 8a Stafford Street, London, W1S 4RU
Website: qualitect.co.uk